911 and emergency calling

Register your service address

Before a DialRingo number can call 911, register the physical street address where you use it. That address is sent to our emergency calling carrier so dispatchers can locate you.

• Register each number. Use the number at its registered service address.
• Update it when your location changes. Address updates may take time to reach emergency systems.

Keep your connection ready

DialRingo is an internet phone service. Emergency calling depends on power, internet, your network equipment, your account and a current service address.

• Keep your internet connection and network equipment powered.
• Keep your DialRingo account active.
• Tell everyone using your numbers where the service address is registered.

During a 911 call

Tell the dispatcher your location and callback number. If the call drops, call back. If you are away from the registered address, use another phone that can provide your current location.

Your responsibilities

• Keep the registered service address current for every DialRingo number you use.
• Tell everyone who may use the service, including employees, household members and guests, where the service address is registered.
• Keep another way to call 911 available, such as a mobile phone or a traditional landline.