Auto-attendant (phone menu)
Greet callers with a recorded menu and let them route themselves by pressing a key.
Enable the menu
In the number's settings (Numbers → Configure), expand Auto-attendant (IVR) and check Enable auto-attendant. Callers hear your menu prompt and route themselves by pressing a key before any phone rings.
Record the prompt
Record the menu prompt right in the browser with your microphone (up to two minutes), or upload an audio file (up to 5 MB). This is the greeting that says something like “Thanks for calling - press 1 for sales, press 2 for support.”
Map the keys
Add a menu option per key - digits 0-9, plus * and
#. Each key can do one of three things:
- Send to voicemail - drop the caller into the number's voicemail.
- Forward to number - ring any phone number you enter.
- Hang up - end the call (useful for a “remove me” option).
Timing and fallbacks
- Digit wait - how long to wait for a keypress (1-30 seconds, default 5) - and Max retries before giving up (default 2).
- Separate fallback actions for a caller who presses an unmapped key and for a caller who presses nothing, using the same three actions.
Save with Save auto-attendant.