Phone numbers: buying and porting
Buy a new local or toll-free number in seconds, or bring the number your customers already know.
Buy a new number
Go to Numbers and open the Buy new tab. Enter an Area code (for example 415) and optionally a Contains digit pattern, then Search. Each result shows its capabilities — Voice, SMS, MMS, Fax — where “Included” means it ships ready to use and “On request” means the capability activates after purchase.
Check the numbers you want and select Add number(s). Numbers are ready to use right away. Each seat includes one number; additional numbers are $5.00/month each.
Port in your existing number
From Numbers, select Port in numbers and start a transfer. The wizard walks you through three steps:
- Numbers to port — add each number, with an optional label. Toll-free and local numbers are handled automatically, including mixed batches.
- Carrier and account information — your current provider, the account holder's name exactly as your current carrier has it, your account number, and the service address on file. If you have a transfer PIN from your current carrier, enter it; ports without a PIN can proceed but carry a $10-per-number fee if you cancel an approved port.
- Letter of Authorization — review the generated LOA and sign it by typing your full legal name.
After you Sign and submit, track progress on the request page: submitted → accepted → scheduled → completed. To get emailed at each step, turn on Port notifications under Settings → notifications.
Porting in and porting out are both free. Your old carrier keeps serving the number until the port completes, so you never miss calls during a transfer.
Number settings
Select Configure on any number to set its friendly name, forwarding, voicemail, call recording, SMS, business hours, and auto-attendant. Each of those has its own help article.