Text messaging (SMS)
Text customers from your business number and see replies land in a shared inbox in real time.
Enable SMS on a number
In the number's settings, check Enable SMS on this number under Text messaging. Not every number supports SMS — look for the SMS capability badge when buying.
The Messages inbox
Open Messages in the sidebar. Conversations are listed on the left; select one to read the thread and reply. Start a new thread with New and the recipient's number. If you have several SMS-enabled numbers, a From picker chooses which one you're texting from.
- Enter sends; Shift+Enter adds a new line. Messages can be up to 1,600 characters.
- Each message shows its status: Sending, Sent, Delivered, or Failed.
- Recipients who reply STOP are automatically unsubscribed and can't be texted until they reply START — this is a carrier requirement.
Carrier A2P registration. US carriers require businesses texting from local numbers to register their traffic (A2P 10DLC). Registration tooling is coming to the dashboard's Trust & Compliance section; until then, if your messages fail to deliver, contact support@dialringo.com.
Texting requires an active subscription; if you see “Texting is a paid feature,” add a payment method and subscribe under Billing.