Using the browser softphone
Your phone lives in the dashboard: answer, dial, mute, hold, and take notes from any modern browser.
The Phone panel
The Phone panel floats in the corner of every dashboard page. Its status pill tells you where you stand: Ready, Connecting…, Incoming call, Ringing…, or On call. Drag it anywhere, minimize it, or pin it to keep it open after calls.
Microphone permissions
The first time you place or answer a call, your browser asks for microphone access — choose Allow. If you accidentally block it, calls will end with “Microphone access is needed for calls. Allow it in your browser, then try again.” To fix it, open your browser's site permissions for app.dialringo.com (usually the padlock icon in the address bar), set Microphone to Allow, and reload the page.
Placing a call
Pick your outbound Caller ID (it defaults to your primary number), type the number, and hit Call. You can also start calls from anywhere in the app — the Call button on a contact or a call-history row dials through the same panel.
Answering
Incoming calls show the caller and give you Answer and Decline. Which numbers ring your browser is controlled per-number by the Ring my browser softphone for this number setting.
During a call
- Mute / Unmute and Hold / Resume.
- The keypad sends touch-tones for phone menus.
- Notes — type during the call; notes are saved with the call when you hang up.
- Transfer — see Transferring calls.
- A REC badge appears when the number records calls.
After the call
A Call summary window lets you tag the call — No Answer, Voicemail, Follow Up, Need to Call Back, Not Interested, Wrong Number — and finish your notes. Saved calls with audio get an AI summary in Call history about 30 seconds later.